Support system intermittent outage

Incident Report for Vimeo

Resolved

The outage with our Help Desk service provider has been resolved. Thank you for your patience.

Posted Sep 13, 2019 - 14:39 EDT

Monitoring

Our support service provider's performance is recovering. We're back in the queues and continuing to monitor the situation.

Posted Sep 13, 2019 - 14:10 EDT

Investigating

Due to a service outage with our service provider, there might be a delay in our response times and intermittent outages of our help center. If you've submitted a support request, we'll get back to you ASAP.

Posted Sep 13, 2019 - 12:40 EDT

This incident affected: Support Systems.