Vimeo site is down
Incident
Report for Vimeo
Postmortem
On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time.
We determined that the characteristics of a critical database significantly delayed requests to the service and ultimately overwhelmed the Vimeo application.
Once we scaled up the affected database, logged-in access was restored.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.
Investigating
We are currently investigating this issue.
This incident affected: Website.