Phone Support for Enterprise Customers not connecting

Incident Report for Vimeo

Resolved

This incident has been resolved.

Posted Apr 23, 2024 - 23:35 EDT

Monitoring

Thank you all for your patience. A fix has been implemented, and we are monitoring the results

Posted Apr 23, 2024 - 23:19 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 23, 2024 - 18:04 EDT

Investigating

We are currently investigating an issue with the Phone Support lines not validating PINs properly. For the time being, we recommend opening a new support ticket at https://vimeo.com/help/

Posted Apr 23, 2024 - 16:19 EDT

This incident affected: Support Systems.