New uploads not transitioning to playable
Incident
Report for Vimeo
Postmortem
What happened
On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback.
What caused it
A recent update introduced a bug into the video processing pipeline that prevented some processed videos from being marked as playable. As a result, affected videos appeared to be stuck in the optimization phase.
How we responded
We promptly identified the bug, rolled back the changes, and deployed a script to mark the affected videos as playable. By 7:00 PM EDT, all impacted videos had been fixed.
What we’re doing to prevent a recurrence
We’re reviewing our internal testing and monitoring policies to make bugs like the one that caused the incident easier to detect and harder to introduce in the first place.
Resolved
This incident has been resolved. Recovery is complete for affected uploads.
Monitoring
Some uploads created between 10:55 and 13:55 ET are experiencing delays transitioning to playable status.
New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.
New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.
This incident affected: On-Site Player, Embedded Player, Upload, Create, and Record.