Vimeo Status

Issue with Vimeo on Demand analytics (subscriptions) and billing.

Monitoring - Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes.

Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.
May 02, 2025 - 04:55 EDT

Update - We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.
Apr 16, 2025 - 09:51 EDT

Investigating - We are currently investigating the issue.
Apr 03, 2025 - 14:31 EDT

Website Operational

Billing Degraded Performance

On-Site Player Operational

Embedded Player Operational

Upload Operational

Create Operational

Conversion Operational

API Operational

Mobile/ TV Apps Operational

Live Analytics Operational

Support Systems Operational

Live streaming features Operational

VOD Analytics Degraded Performance

Record Operational

Transcript Editor Operational

Interactive Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 14, 2025

No incidents reported today.

Jun 13, 2025

Processing Delays

Resolved - Upload and video processing are performing normally.
Jun 13, 18:59 EDT

Update - We are still progressing through the final steps of the backlog recovery.
Jun 13, 15:25 EDT

Identified - We have identified the issue. New uploads will be processed immediately, however, some delays still exist for videos uploaded within the last hour. That backlog is currently being worked on.
Jun 13, 12:45 EDT

Investigating - We are currently investigating an issue with video processing and creation delays in a single region.
Jun 13, 11:42 EDT

AI translations and Highlights are down

Resolved - This incident has been resolved.
Jun 13, 08:19 EDT

Identified - AI translations and highlights services are not working for all users. We have identified the problem and are working towards a resolutions.
Jun 13, 05:44 EDT

Jun 12, 2025

Degraded Service

Resolved - The upload and video processing backlog has been handled. There is still a very small percentage of jobs that need some intervention to retry which will be progressing over the coming hours. Aside from that, all systems are performing within normal parameters.
Jun 12, 18:07 EDT

Update - New live streams from this point forward should be fully operational while archives for previous streams may require extended recovery time. Upload and video processing continues to make progress though there is still a backlog of work causing some delays.
Jun 12, 17:06 EDT

Monitoring - Our systems continue to recover with most being completely operational. Live Streaming may still encounter issues with archiving once the stream concludes. Additionally, uploads and video processing may be delayed as the system processes the backlog.
Jun 12, 16:23 EDT

Identified - We're starting to see recovery across the platform.
Jun 12, 15:17 EDT

Update - We can confirm that vimeo.com, mobile, and playback are broadly affected.
Jun 12, 14:51 EDT

Update - We are continuing to investigate this issue.
Jun 12, 14:38 EDT

Update - We are continuing to investigate this issue.
Jun 12, 14:26 EDT

Update - We are continuing to investigate this issue.
Jun 12, 14:21 EDT

Investigating - We are currently investigating an issue with degraded service across various parts of Vimeo.
Jun 12, 14:20 EDT

Jun 11, 2025

VideoJi.cn Assets Not Loading

Resolved - This incident has been resolved.
Jun 11, 11:33 EDT

Monitoring - A fix has been implemented and we're monitoring the results.
Jun 11, 10:54 EDT

Investigating - We are investigating an issue where assets for videoji.cn domains are not loading properly.
Jun 11, 09:02 EDT

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

Vimeo site is down

Resolved - This incident has been resolved.
Jun 7, 06:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 06:12 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 7, 06:01 EDT

Update - Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.
Jun 7, 02:24 EDT

Investigating - We are currently investigating this issue.
Jun 7, 02:21 EDT

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

Increased Error Rates

Resolved - This incident has been resolved. All systems have returned to normal status.
Jun 2, 13:28 EDT

Update - Error rates have returned to normal levels, but there are some delays related to video and transcript processing which will be alleviated shortly as those systems catch up.
Jun 2, 12:22 EDT

Monitoring - Mitigating measures have been successful. We will continue to monitor.
Jun 2, 12:14 EDT

Identified - We have identified the issue and are deploying mitigating measures.
Jun 2, 12:08 EDT

Investigating - We are currently investigating an issue with increased error rates on vimeo.com
Jun 2, 10:55 EDT

Enterprise phone support is down

Resolved - This incident has been resolved.
Jun 2, 13:21 EDT

Investigating - We are currently investigating the issue.
Jun 2, 11:44 EDT

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.