Update - Processing of all new video analytics data has been restored as of September 24th, 12:00 PM EDT. We are now processing the backlog of data from September 18th to September 24th. All data is safe and will be made available once the backlog is cleared.
Sep 26, 2025 - 10:37 EDT
Update - Current Status: detected Current Action: We have identified a delay in processing non-live video analytics. No data has been lost, and all analytics will be fully updated once processing completes.
Sep 22, 2025 - 09:48 EDT
Investigating - We are currently investigating this issue.
Sep 22, 2025 - 09:38 EDT
Resolved -
All affected videos are processing normally.
Oct 10, 18:47 EDT
Update -
All affected videos have been queued for reprocessing.
Oct 10, 18:29 EDT
Update -
A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.
Oct 9, 21:56 EDT
Identified -
The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.
Oct 9, 21:25 EDT
Update -
We are currently investigating reports of increased buffering rates for video playback.
Oct 9, 21:11 EDT
Investigating -
We are currently investigating this issue.
Oct 9, 21:02 EDT
Resolved -
This incident has been resolved.
Oct 7, 20:58 EDT
Update -
We are continuing to monitor for any further issues.
Oct 7, 19:08 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 7, 19:07 EDT
Identified -
We've identified an issue where users are able to view private live events because their password is rejected. We're rolling out a fix.
Oct 7, 18:58 EDT
Resolved -
This incident is now fully resolved.
Oct 2, 13:58 EDT
Update -
We are continuing to monitor for any further issues.
Oct 2, 09:01 EDT
Monitoring -
We've deployed a fix that has dramatically reduced the rate of errors, and we're continuing to monitor for progress. Thanks for your continued patience.
Oct 2, 08:57 EDT
Update -
We are continuing to investigate this issue.
Oct 1, 22:09 EDT
Investigating -
We are continuing to investigate this issue.
Oct 1, 20:51 EDT